We are here to answer all your questions!
If you can't find the answer your looking for please flick us an email
Can I apply for an OSCAR Childcare Subsidy?
Yes, at most Youthtown sites! To apply for a subsidy at your local Youthtown site click here.
How do I apply for an OSCAR Childcare Subsidy?
Check out our WINZ payment info sheet to see how to apply.
My OSCAR Childcare Subsidy payment isn’t showing on my account, what do I do?
OSCAR Childcare payments are paid weekly. Please allow up to one week for processing but if you have any questions or issues contact our customer service team by calling 0800 004 566 or email firstname.lastname@example.org
How do I make a booking?
Enter the Parent/Caregiver's Details
Parent/Caregiver 1 will be the name that the invoice is addressed to.
Select the dates that you wish the child to attend with a Tick in the box. Note that some dates have a minimum notice period and if this has passed, those dates cannot be selected.
The calendar view makes it easy for you to:
Filter by Date Range or Programme Type.
Multi-select all tick-boxes (every programme), or a full week, or the same days of multiple weeks (for example, every Monday) by clicking Select at the top or to the right.
Click the Clear All button to untick (deselect) all dates.
Once you have completed details for the first child, you can add additional children clicking + Add Person (optional) which appears towards the bottom of the form:
Note: When you click + Add Person (optional) it will automatically pre-fill the form for you with the same details you used for the first child in relation to the contact, parent/guardian and attendance fields.
A payment screen will display the payment methods available, such as Pay by Invoice or Pay by Credit Card.
To pay by Credit card :You may enter an amount to pay at this point and the remaining will be added to your account.
To Pay by Invoice - you will need to access your account balance via the link which be sent to you - click on view my invoice and then pay by direct credit to 02-0108-0404285-03 using the invoice number in the reference
A confirmation email for each child will be sent to the Contact Email Address. This displays the details submitted and may also include links to:
Modify the details submitted with the registration for that child.
How do I change or cancel my booking?
What is your cancellation policy?
How do I contact someone at the programme?
Find all programme site contact numbers on the Contact Us page.
I have a complaint, what do I do?
You can find our complaints procedure here
Terms & Conditions for Youthtown Before & After School and Holiday Programmes
Posting of Photographic Images
We will not electronically transmit or post online, in any format, any photographic or video images of you or anyone else taken on our property, or at our locations, or our events, or during our activities at any time without your express permission. If the image is of someone under the age of eighteen (18) we will not use their image without your consent unless the person is 16 or 17 and has withdrawn from parental control. It is your responsibility to explain these conditions to your children in terms that they understand, so they act accordingly.
Programme and Activity Risk Disclosure Statement
Participation in all our activities is voluntary although participants are supported and encouraged to participate to a level which challenges them.
At times, activities may be delivered by an authorised Third-Party Provider whose operations have been reviewed by ourselves and in some instances external safety auditors.
Participation may be restricted based on medical, physical, or other conditions in regard to the safe operation of the activity or impact to other individuals involved.
Because of the changeable and unpredictable nature of the outdoors, risks can never be reduced to zero. Hazards exist in some activities that can result in harm. Typical harms include cuts, sprains, bruises, minor emotional stress. Occasional harms include, but are not limited to: fractures, dislocations, vomiting, concussion, severe allergic reaction (food, bees, other), severe emotional stress, hypothermia, death. Typical hazards include but are not limited to: weather & environmental conditions; staff and volunteers; participants and/or public behaviour; attitudes and capabilities; water; environmental impact and vehicles.
Hazards also include participant specific hazards. Therefore, your full and detailed disclosure of your participants information and abilities is vitally important as part of two-way disclosure of risk. Our organised activities and programmes are designed to be for anyone reasonably fit and well and may be altered to suit those unfit or unwell.
Our Safety Management Systems are ACC audited and approved. Systems include a process of identifying and eliminating / minimising hazards as well as reporting and investigating incidents of all severities.
Where programmes include catering by ourselves or a Third Party provider, cross contamination or an absolute allergy free environment cannot be guaranteed although we and third party providers will make every practicable effort to ensure all risk is minimised as far as possible.
0800 004 566
PO Box 5899Victoria Street WestAuckland City 1142