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OSCAR Subsidy Queries

Booking Queries - How to Book

How do I make a booking? 

  • ​​​​​​​Head to our Programmes tab, if you are looking for a programme for 5-13 year olds then click on our Children page, if you are after a Youth Programme or Camp, then click on the Youth page. All you need to do is click on your local site where you will find the details of the programme, and then hit Book Now.

  • Then use the Sign-up form to register.
  • Note that if you've registered previously, you can use the reference number from that prior registration to auto-fill the blank form for you. The reference number starts with letters 'SP' such as SP123456.


  • If you've received an email inviting you to attend a programme, click the link in the email. This will open the sign-up form for the programme, already pre-filled with your details for you. 

Completing the Sign-up (Registration) Form

  • Enter the Child's Details


  • Enter the Parent/Caregiver's Details

    • Parent/Caregiver 1 will be the name that the invoice is addressed to.

    • If there are other people that are authorised to pick up the child, enter their names into the Additional Authorised field.


  • Optionally, enter a Discount Code if you have one that is valid. You will need to click the drop-down arrow to open this area so to enter the code.
    • Note: This will also need to be entered for any additional children that you're signing up for the discount to apply for each child. 


  • Select the dates that you wish the child to attend with a Tick in the box. Note that some dates have a minimum notice period and if this has passed, those dates cannot be selected.

The calendar view makes it easy for you to:

  • Filter by Date Range or Programme Type.

  • Multi-select all tick-boxes (every programme), or a full week, or the same days of multiple weeks (for example, every Monday) by clicking Select at the top or to the right.

  • Or Select All to check all days in the date range. 
  • Click the Clear All button to untick (deselect) all dates.


  • Once you have completed details for the first child, you can add additional children clicking + Add Person (optional) which appears towards the bottom of the form:


Note: When you click + Add Person (optional) it will automatically pre-fill the form for you with the same details you used for the first child in relation to the contact, parent/guardian and attendance fields.

  • Fees are displayed for each child and the Total will display at the bottom of the form.


  • Click Submit

  • A payment screen will display the payment methods available, such as Pay by Invoice or Pay by Credit Card.  

  • To pay by Credit card :You may enter an amount to pay at this point and the remaining will be added to your account. 

  • To Pay by Invoice - you will need to access your account balance via the link which be sent to you - click on view my invoice and then pay by direct credit to  02-0108-0404285-03   using the invoice number in the reference

  • A confirmation email for each child will be sent to the Contact Email Address. This displays the details submitted and may also include links to:

    • Modify the details submitted with the registration for that child.

    •  Your account balance.
    •  Click a link to pay online.
  • This email also has the registration reference "SP" number which can be used to pre-fill new booking forms. Think of this as your unique username. 


How do I change or cancel my booking? 

  • To adjust or cancel your booking you can either use the link from your confirmation email, or you can use the 'Book Now' button on the programme page on the wesbite, enter your SP number and child's birthdate (you can use any SP number you have from a Youthtown booking for that child) and you can access your booking and make any changes.​​​​​​​
  • Note: You can only modify or cancel bookings more than 72 hours before the programme starts. If you need to change or cancel within 72 hours of the start of the programme, you must contact our customer services team on: info@youthtown.org.nz or call 0800 004 566
  • Cancellations within 72 hours of the start of an After School programme are non-refundable.

What is your cancellation policy? 

  • Cancellations within 72 hours of the start of an After School programme are non-refundable.
  • If your child is absent due to sickness where a medical or doctors certificate can be supplied or in the case of a family bereavement, we will credit and refund the charges for the affected days.
  • If your child will be absent, you must communicate this to the Programme Lead before 2pm on the day of the absence for After School Programmes to ensure we have the correct children on our roll. Absences on Holiday Programmes must be communicated by 8.30am on the day of the absence, and as soon as practical in the case of Before School programme absences.

Contacting a Youthtown Site

How do I contact someone at the programme? 

  • Find all programme site contact numbers on the Contact Us page. 

 I have a complaint, what do I do? ​​​​​​​

  • You can find our complaints procedure here

Terms & Conditions