We are here to answer all your questions!

If you can't find the answer your looking for please flick us an email

OSCAR Subsidy Queries

Booking Queries

How do I make a booking? 

  • ​​​​​​​Head to our Programmes tab, if you are looking for a programme for 5-13 year olds then click on our Children page, if you are after a Youth Programme or Camp, then click on the Youth page. All you need to do is click on your local site and book now! 

How do I cancel my booking? 

  • To adjust or cancel your booking please click here.​​​​​​​

What is your cancellation policy? 

  • If your child will be no longer be attending an activity or programme or you need to make a change to attendance, you must inform us of this intent in writing on info@youthtown.org.nz one week in advance to qualify for a refund.
  • If your child is absent due to sickness where a medical or doctors certificate can be supplied or in the case of a family bereavement, we will credit and refund the charges for the affected days.
  • If your child will be absent, you must communicate this to the Programme Lead before 2pm on the day of the absence for After School Programmes to ensure we have the correct children on our roll. Absences on Holiday Programmes must be communicated by 8.30am on the day of the absence, and as soon as practical in the case of Before School programme absences.

Contacting a Youthtown Site

How do I contact someone at the programme? 

  • Find all programme site contact numbers on the Contact Us page. 

 I have a complaint, what do I do? ​​​​​​​

  • You can find our complaints procedure here

Terms & Conditions